Field Service Engineer

Role: Field Service Engineer

Department: Engineering

Reports to: Product Manager

Hourly/Salary: Hourly, Non-exempt, Benefits Eligible

Remote/Hybrid/On-Site: On-Site

Work Location: Washington, MO

Workplace Environmental Conditions: Typical office environment with manufacturing plant exposure.

Travel: Up to 50%

Job Summary:
Field Service works with Clemco’s customers and distributors as technical experts to assist in servicing and advising on their surface preparation equipment. Travel to customer sites to perform start-ups and service trips, tun equipment for optimal performance, train and advise operators on maintenance. Use technical experience on Clemco equipment to serve as an expert inside the business and assist with various projects.

Key Responsibilities:

• Perform start-up services, service audits, maintenance and operation training on Clemco equipment.

• Follow up with customers after on-site visits.  Complete trip reports, customer follow-up letters and other documentation after field trips, tests or other processes that are accomplished as part of the day-to-day job.

• Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory.

• Serve as company liaison with customer on administrative and technical support matters.

• Conduct Root Cause Analysis on problems encountered in the field and in-house

• Assist on special projects as required.

• Consult with engineering/sales personnel to address and resolve concerns in system operation and maintenance.  Complete ECR to ensure changes are incorporated into future products.

• Assemble complex equipment designs.

• Write and assemble technical manuals, instructions, data sheets and test reports.

• Follow test plans and procedures.

Ideal Qualifications:

• Bachelor's in Mechanical or Electrical Engineering or equivalent required.

• Must be willing to foster, model and support Clemco's Purpose, Values and Behaviors.

• 2 or more years industrial equipment experience.

• Working knowledge ofElectrical, mechanical and pneumatic systems

• Working knowledge of PLCs

• Working knowledge of industrial ventilation

• Working knowledge of blue prints, drawings and manuals

• Customer facing so good communication and approach

Preferred Skills:

• Independently schedules and performs installation and startup of industrial blast equipment worldwide.

• Serves as the liaison with Clemco's customers in support of administrative and technical aspects in addition to engineering functions.

• Consults with engineering/sales teams to prepare bids and to resolve any technical issues.

• Conducts Root Case Analysis as part of troubleshooting any equipment issues that arise.

• Maintains or repairs highly complex surface preparation equipment and software systems.

• Solves customer problems both on the phone and in person.

• Verifies and validates operational quality of Clemco systems and equipment.

• Trains customers and coworkers on the equipment, operation and set up.

• Writes technical manuals, instructions, data sheets and test reports.

• Uses customer input to bridge the communication between customers and our internal engineering team.  Assists with and supports design, re-design, development, testing and implementation of complex designs, solutions and applications.  

• Performs prototyping analysis, applications and reviews to ensure products resolve the intended customer application.